Privacy Policy
Introduction
Door & Roll (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or visit our website at https://doorandroll.com.au/.
This Privacy Policy has been developed in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Information We Collect
We collect the following personal information from customers who request our garage door services:
- Full name
- Residential or business address where service is to be performed
- Contact telephone number
- Email address (if provided)
We do not collect personal information from users outside of Australia.
How We Collect Personal Information
We collect personal information through:
- Direct contact with you via telephone when you call to request our services
- Contact forms submitted through our website
- Email correspondence
- In-person conversations when our technicians visit your property
- Cookies and tracking pixels on our website
- Our customer relationship management (CRM) system
Purpose of Collection
We collect your personal information for the following purposes:
- To provide you with the requested garage door services
- To communicate with you about scheduled appointments and service details
- To provide quotes and invoices for services
- To follow up on completed services to ensure customer satisfaction
- To maintain records of services provided for warranty purposes
- To comply with our legal obligations
Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
- Storing electronic information on secure servers with restricted access
- Using password protection for electronic devices and accounts
- Securing physical records in locked storage areas
- Implementing access controls for our staff
- Regularly reviewing and updating our security measures
We prioritize securing user data by using third-party applications that implement top-of-the-line security measures. These include platforms from:
- Google (including Google Sheets, Google Ads, Google Analytics, Gmail, and more)
- Call tracking systems
- Monday.com
These platforms have robust security protocols to protect user data.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and technicians who need the information to provide services to you
- Third-party service providers who assist us in operating our business (such as IT service providers)
- Professional advisers (such as accountants, lawyers, and auditors)
- Regulatory authorities, law enforcement agencies, or other government entities as required by law
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
We do not disclose personal information to recipients outside Australia.
Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out of date.
To request access to or correction of your personal information, please contact us using the details provided in Section 11 of this policy. We will respond to your request within a reasonable timeframe (usually within 30 days).
If we refuse to provide access or make corrections, we will provide you with written reasons for the refusal and information about how you can complain about the refusal.
Cookies and Website Analytics
Our website uses cookies and Google Analytics to collect information about your visit to our website. This information may include:
- Your IP address
- The type of browser and operating system you use
- The pages you visit
- The time and date of your visit
- Referring websites
This information is used to analyze website traffic and improve our website. For more information about how we use cookies, please refer to our Cookie Policy.
Complaints
If you believe that we have breached the Australian Privacy Principles or have concerns about our handling of your personal information, please contact us at:
Phone: +61-3-4708-4216
Website: https://doorandroll.com.au/contact-us/
We will investigate your complaint and respond to you within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will publish the updated Privacy Policy on our website, and the changes will take effect from the date of publication.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Door & Roll
Serving Melbourne, Brisbane, and Gold Coast areas
Melbourne: (03) 4060 9320
Brisbane & Gold Coast: (07) 5241 1439
Complaints: +61-3-4708-4216 or https://doorandroll.com.au/contact-us/
Website: https://doorandroll.com.au/
Business Hours: 24/7 service available